Invoices & payments

The invoice is automatically sent to the e-mail address you provided. You can also ask our colleagues at your return location to print it out for you. Have you lost your invoice? Then we kindly advise to contact customercare@enterprise-netherlands.com; please provide full name and rental dates so we can assist you as quickly as possible.

When you return your car in good condition, the deposit is released from our side right away.

However, it may take up to 10 business days before this is reflected on your account, depending on where your bank is located (in- or outside of Europe). If the deposit is still blocked after 10 days, we kindly advise contacting your bank to see if everything went through correctly on their side. If they are unable to assist, please send us a message with your full name and rental dates via customercare@enterprise-netherlands.com. We will get back to you as soon as possible.

If you see unexpected charges on your credit card, we kindly advise comparing your rental agreement to your invoice, and to have a look at the check-in document. The rental agreement is the document you receive when you pick up your car, which includes the terms, conditions and inclusions; the invoice and check-in document are sent to you after you return your car.

With these three documents, you can, for example, check if you have incurred mileage charges due to limited allowance, or fuel charges for returning the car without a full tank.

When any other charges are made to your credit card, we will always notify you via e-mail; therefore we also kindly advise checking your inbox or spam folder to see if you have any messages from us.

If it remains unclear where the costs came from, please feel free to send us a message with your full name and rental dates to customercare@enterprise-netherlands.com.

When the rental costs on your invoice add up to a different amount than what is shown on your bank statement, this is most likely due to the transaction fees and/or currency exchange fees applied by your bank. We are not liable for such fees as these are automatically added up with the transaction and the amount depends on the terms and conditions of your credit card provider.

If you have contacted your bank and the difference is not due to transaction fees and/or currency exchange fees, of course we will gladly look into this for you. In that case, we kindly ask to send your full name, booking number and rental dates with a screenshot of your bank statement (so we can investigate the difference) to customercare@enterprise-netherlands.com.

The Vehicle Licensing Fee is a mandatory charge for driving a car registered in the Netherlands.

A location fee is a surcharge based on the infrastructural costs of a particular location. Therefore, the amount may differ depending on where you pick up your car. For example, a city location fee (i.e. Amsterdam, Maastricht) is lower than an airport location fee (i.e. Schiphol, Eindhoven Airport).

When you rent a car, you rent it per 24 hours. For example, when you book a car for two days and you pick it up at 11AM, it is necessary to return it at 11AM two days later as well. There is a 30 minute grace period, but after that, a full day’s rate will apply.

If you were on time, we kindly advise contacting us at customercare@enterprise-netherlands.com with your rental agreement number, last name and rental dates. We will get back to you as soon as possible.

If you returned your car with a full tank and still received fuel charges, we kindly advise sending a copy of the fuel receipt to customercare@enterprise-netherlands.com with your rental agreement for our reference. We will look into it for you and get back to you as soon as possible.

The deposit requirement depends on your Collision Damage Waiver (CDW), car category, and outstanding rental charge.

The exact deposit for your chosen category will be specified when making the reservation

If you have any questions about your invoice, please feel free to contact us via customercare@enterprise-netherlands.com. In order to assist you as quickly as possible, we kindly advise to include your rental agreement number, last name and rental dates.

If you have been charged double, we kindly advise sending a screenshot of your bank statement with the concerning charges to customercare@enterprise-netherlands.com. Please also add your rental agreement number, the last name the booking was made on and the rental dates, so we can assist you as quickly as possible.

Our accounting department will then look into it for you, and we will get back to you as soon as we know more.

With Enterprise in the Netherlands, payments can be made with all non-prepaid credit cards from Visa, MasterCard, American Express and Diners Club. Please note that the credit card must be in your name and that it is necessary to physically bring it with you (as opposed to a photo copy).

The only possible exception is a credit card with the same last name as yours; in this case, it is necessary to physically bring the credit card to the location as well.