Before your car rental
To rent a car, you need the following:
- A valid driver’s license (which must have been in your possession for at least 1 year);
- A valid form of identification (ID card or passport);
- A credit card (valid for the duration of the rental).
Please note that it is necessary for all three documents to be under the name of the main renter and to physically bring all three documents with you; due to safety reasons, a copy or screenshot is not sufficient.
Additionally, the reason a credit card is needed is due to the deposit. We wish to simply block a deposit on your card, so it can be released right away upon return of the car in good condition.
Furthermore, if you are renting a car from the Luxury and Special car category, two credit cards have to be brought in, both in the main driver’s name. This is only applicable to the Luxury and Special car category.
Prefer to get above information via video? Check out our video on what documents you need to rent a car!
The minimum age to rent a car with Enterprise is 18 years old. A few car classes do have an age limit of 25. We’ve set up our booking tool in a way where you simply get to see the rental cars available within your age category.
We ask our customers to have a valid driver’s license, which at the first day of rental must have been in your possession for at least a year. If your driver's license is printed in a non-Roman alphabet, an International Driving Permit (IDP) is required alongside your national license.
Additionally, If your driver's license was issued outside the EU or EFTA, the categories listed must comply with the Vienna Convention (categories A, B, C, D, and E). Should your license not meet these criteria, an International Driving Permit (IDP) is required in addition to your national driver's license.
A deposit is required for every rental car. When filling in the rental agreement, we’ll ask for a valid credit card; we will reserve the amount on your credit card. The amount varies depending on the car category. If you’d like to know how much the deposit will be beforehand, we kindly advise contacting the location where you’d like to pick up your rental car.
With Enterprise Rent-A-Car, you get the following insurance without any additional charges: Third Party Liability. As you’re booking your car, you’ll find more information regarding what exactly the insurances will cover. You will also be able to add additional insurances during the booking process.
With Enterprise Rent-A-Car, you’ll never be surprised by unforeseen costs. All applicable costs and the reason for why they’re charged will be clearly listed during the booking process. If anything is unclear, please feel free to contact us.
With Enterprise Rent-A-Car in the Netherlands, payments can be made with all non-prepaid credit cards from Visa, MasterCard, American Express and Diners Club. The credit card must be in your name.
Yes, you can return your vehicle 24/7 by prior arrangement. Please note that additional charges may apply depending on the return location. To arrange an out-of-hours return and confirm any applicable fees, please contact the location where you’d like to return your car.
Picking up your rental car outside of opening hours may be possible upon request; for this option, please contact the location where you’d like to pick up your car. Additional costs do apply.
You can find all applicable contact details on the location pages:
- Car rental in Amsterdam
- Car rental in Maastricht
Car rental in The Hague
Yes! When you’re picking up your rental car, you can let us know at the counter that you’d like to add an additional driver, show their driver’s license as well and you’re all set. An additional driver fee applies.
You can indeed bring back your rental car to different locations. When you’re booking your car, you can easily select a different return location. During the booking process you’ll also be able to see if any additional costs apply. Did you already book your rental car? Both the return- and pick-up locations of existing bookings can be adjusted online.
You can easily adjust or cancel your booking online. Please note: changing your booking can lead to a difference in total costs; always check for a potential new amount before you click agree. If you’re already on the road with your rental car and you’d like to change your booking, you can always contact the location where you picked up your car.
Always add contact- and flight details to your booking; in case of delay, this allows us to try to contact you and discuss the available options.
Picking up the rental car for someone else is possible, if the person picking up the car rents the car in their name and then adds the other individual as the additional driver. This is due to the fact that driver’s license, credit card, identification and rental contract must be under one name.
Yes, you can! While you’re booking, you can see all the extra options that are applicable to the rental car you selected. For the booster seats we kindly advise to contact the pick-up location, so you can let our colleagues know what size you need.
At Enterprise Rent-A-Car, we offer all-season tires. If you’d like to use them, you can contact the location where you’re picking up your rental car. Would you like to know more about whether or not you’ll be needing winter tires during your trip outside of the Netherlands? In that case we kindly advise contacting the concerning location in the relevant country; they are best suited to help with these kinds of matters.
Enterprise Rent-A-Car is pet-friendly: you can bring your pet with you in your rental car. We do advise keeping your pet in their carrier and bringing back the car without hair and bitemarks on the interior, to avoid any repair- or cleaning costs.
If you’re planning a trip to France in your rental car, then you’ve probably heard about them: the low emission zones and the accompanying low emission zone stickers. We've looked into it for you, and this is how to get one of those stickers for your rental car.
As soon as you pick up your car, you’ll know the license plate number. With this number, you can purchase the sticker online via the following link: https://certificat-air.gouv.fr/en/demande-ext/cgu. Proof of payment of this sticker, combined with the rental agreement, is sufficient for when you are checked.
Furthermore, you don’t have to worry about which car to book: all rental cars in our fleet meet the emission standards of the low emission zones.
During your car rental
Besides Netherlands, vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, the United Kingdom and the Vatican (Area 1). Any islands are excluded from cross-border travels.
Travels to Norway and Sweden are only permitted between 1 May and 30 September.
On request, vehicles may also be driven in Croatia, Czech Republic, Poland, Slovakia and Slovenia (Area 2).Standard, Full-Size, Premium, Luxury and Special vehicles, as well as the brands Audi, BMW, Mercedes and Volkswagen, are not permitted to go into Area 2. A surcharge of 5.00 EUR per day excl. VAT (21%) will apply for all cross-border travels to Area 2. Prior authorisation to leave the country with the vehicle is not required, except when travelling to countries in Area 2. Driving the vehicle into any unauthorised country without prior authorisation is a breach of contract and will require the customer to pay for all recovery expenses.
If you’d like to keep your rental car for longer, you can contact your pick-up location.
At Enterprise Rent-A-Car, if your booking is not prepaid, you get your car rental costs back when you return your car at an earlier date: you only pay for the period you’ve actually used your car. One day in car rental means 24 hours. Therefore, when the return date and time is the 22nd of August at 22:00PM, and you bring back your car on the 19th of August before 22:00PM, we will charge less three days of car rental costs. However, this is only applicable when you book directly through Enterprise Rent-A-Car and your booking is not prepaid.
Please note that unused days on prepaid booking are non-refundable.
Good news: if you’re late, you always have 29 extra minutes. If the pre-arranged time of return is 10:00AM, then you can still bring your car back until 10:29AM. After that, new rates start to apply. We do always kindly advise to contact us when you suspect you’ll be later.
We have a full-to-full policy: the tank is full when you come to pick up your car, and we ask to bring it back with a full tank as well. Of course, you can also let us do it for you; this would cost €3,50 per liter (21% VAT excluded).
After your car rental
The invoice is automatically sent to the e-mail address you provided. You can also ask our colleagues at your return location to print it out. Have you lost your invoice? Then we kindly advise to contact the location where you picked up your rental car.
The fine comes to us first. Depending on the fine, there are two possible routes:
- We inform you about the fine via e-mail, sending the invoice along with the e-mail. The fine + administration fee (€31 + 21% VAT, €37,51 in total) will be deducted from your credit card.
- We inform you about the fine via e-mail. You receive the fine yourself from the organization that writes the fines. The administration fee (€31 + 21% VAT, €37,51 in total) will be deducted from your credit card.
Should you receive an e-mail about a fine or has an amount been deducted and you have any questions at all, of course, we would be happy to help. Please feel free to send us an e-mail at customercare@enterprise-netherlands.com with your full name and rental dates.
We kindly advise to contact the location where you returned your rental car; to be able to help you as soon as possible, we handle Lost & Found on a local level.
Of course, we are not going to let you pay for regular wear and tear. That’s why we use a Damage Evaluator Tool: a card that we can place on the rental car to determine whether something is damage of wear. Is something smaller than the indicated circles on the Damage Evaluator Tool, then it’s simply regular wear and tear.