Enterprise

During my rental

That should be of no problem, but please do email us at customercare@enterprise-netherlands.com or call us at +31 20 740 0950 to inform us and check if additional charges may apply. 

Besides The Netherlands, you can drive in the following countries without additional cost: Andorra, Austria, Belgium, Denmark, Finland, France (mainland), Germany, Gibraltar, Italy (mainland), Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain (mainland), Sweden, Switzerland, United Kingdom and the Vatican (Area 1). 

Any islands are excluded from cross border travels. Travels to Norway and Sweden are only permitted between 1st May and 30th September.

If you want to go the the Czech Republic, Croatia, Poland, Slovakia or Slovenia (Area 2), permission is required. Please call us at +31 20 740 0950 to discuss possibilities. Be aware International Cross Border is only possible for certain cars. 

Standard, Fullsize, Premium and Luxury vehicles as well as the brands Audi, BMW, Mercedes and Volkswagen are not permitted to go into Area 2. A surcharge of 5.00 EUR per day + 21% VAT (€6,05 total) will apply for all cross border travels to Area 2. Prior authorization to leave the country with the vehicle is not required except when traveling to countries in Area 2. Driving the vehicle into any unauthorized country without prior authorization is a breach of contract and will require the customer to pay for all recovery expenses.

For automatic transmission vehicles, please be aware the vehicle always need to be in P(arked) modus to be able to start the engine.

For manual transmission vehicles, please be aware you always need to push the clutch to be able to start the engine.

If you have tried everything and it is truly not working, please call Roadside Assistance.
They are available 24/7 and you can reach them by calling +31 20 740 0952.

In case the Roadside Assistance needs to come on site, please be aware additional charges may apply, check What does Roadside Assistance cover?

If you are in need of a copy of your contract, please send an email to customercare@enterprise-netherlands.com and provide us your full name and rental dates. We will get back to you soon!

If you’re planning a trip to France in your rental car, then you’ve probably heard about them: the low emission zones and the accompanying low emission zone stickers.

We've looked into it for you, and this is how to get one of those stickers for your rental car. As soon as you pick up your car, you’ll know the license plate number. With this number, you can purchase the sticker online via the following link: https://certificat-air.gouv.fr/en/demande-ext/cgu. Proof of payment of this sticker, combined with the rental agreement, is sufficient for when you are checked.

Furthermore, you don’t have to worry about which car to book: all rental cars in our fleet meet the emission standards of the low emission zones.

If you’d like to keep your rental car for longer, please call us at +31 20 740 0950 to check availability and any additional charges.

If you'd like to return your rental car earlier and you did not pay in advance, you will only pay for the days you had the rental car. You will be reimbursed for the days after you returned the rental car. Please be aware we charge per 24 hours.

If the navigation does not seem to be working, we first kindly advise to try and restart the car and reboot the navigation system. Perhaps the memory is too full and it just needs some space to load the correct maps.

If it still doesn't work, please go to the nearest location:

Most cars from our fleet have the keyless lock/unlock feature. We kindly advise to try and walk away from the car and press the lock button. If you are too close, the car will remain unlocked as it can sense that the key is still in the immediate vicinity.

If you have tried everything and it is truly not working, please call Roadside Assistance.
They are available 24/7 and you can reach them by calling +31 20 740 0952.

In case the Roadside Assistance needs to come on site, please be aware additional charges may apply, check What does Roadside Assistance cover?

Of course, we understand that it can get confusing sometimes. First, please double and triple check. If parked on the street, perhaps the car is on the other side. If parked in a covered parking garage, double check if you are on the same level as your car and approach a parking attendant to assist you in finding your car. If all else fails, go to the nearest police station, file a report and continue to one of our nearest locations or call us at +31 20 740 0950.

We kindly advise to double and triple check, and backtrack where you've been. If not found, please call +31 20 740 0950 within our opening hours so we can arrange help for you.

Outside our opening hours, please call the Roadside Assistance at +31 20 740 0952 so they can secure the vehicle. Please be aware additional charges may apply, check What does Roadside Assistance cover?

Please note that charges to replace the lost key will apply, unless you purchased the Roadside Assistance PLUS insurance. 

If you get locked out, we kindly advise to call Roadside Assistance.
They are available 24/7 and you can reach them by calling +31 20 740 0952.

In case the Roadside Assistance needs to come on site, please be aware additional charges may apply, check What does Roadside Assistance cover?

If you have a flat tire, we kindly advise calling Roadside Assistance. They are available for help 24/7 and you can reach them by calling +31 20 740 0952.

If Roadside Assistance needs to come on-site, please be aware additional charges may apply. For more information, we kindly refer you to the following article: What does Roadside Assistance cover?

Additionally, please note that a tire that requires replacement always needs to be replaced with the exact same brand and type. For advice, please feel free to contact us at +31 20 740 0950.

We kindly advise to try and identify what the warning is for. You can do so by checking the manual in the glove compartment. The manual will let you know what you can do.

If this does not help, please call Roadside Assistance.
They are available 24/7 and you can reach them by calling +31 20 740 0952.

In case the Roadside Assistance needs to come on site, please be aware additional charges may apply, check What does Roadside Assistance cover?

If you want or need to exchange your rental car, we kindly advise to call us at +31 20 740 0950 to check the possibilities. If you are close to one of our locations, please feel free to pass by.

We have a full-to-full policy: the tank is full when you come to pick up your car, and we ask to bring it back with a full tank as well. Of course, you can also let us do it for you; this would cost €2,75 per liter (21% VAT excluded).

The amount of kilometers included in your rental can differ depending on where you are booking, whether or not there is a special deal going on, and so on. During the booking process you will always be able to see how many kilometers are included. If you have any queries, please feel free to sent your request to customercare@enterprise-netherlands.com or call +31 20 740 0950.

If you have a specific amount of kilometers and you exceed the limit, then you will pay per kilometer that you have driven over the limit. The cost per kilometer is between €0,11 and €0,30 + 21% VAT and will be stated on your rental agreement. This charge will be automatically applied upon return of your rental car.

  1. Please proceed to the parking address Oosterdoksstraat 140, 1011 DK Amsterdam.
  2. Go to the -2 floor
     We are located on the -2 floor, follow the signs to “Enterprise”
  3. Park at the designated Enterprise Area
    Park the car on the green area indicated by the letter M.
  4. Leave the parking ticket on the dashboard of the car
  5. Please drop the car key in the drop box
    You can find the drop box near the elevator.
  6. Smile and be nice to others
    You’ll never regret being kind.

Thank you for choosing Enterprise Car Sharing & Rental for your rental needs.